Crosspoint’s support makes the difference
Data-centre operators offer immediate on-site trouble shooting – and this is available 24/7 at all our colocation sites. A large shift-based team provides this support. This results in great response times, but can mean that customers are unlikely to deal with the same engineer each time help is required. Fortunately, that’s where Crosspoint’s own support team comes in.
Our small customer-focussed team of experienced data-centre technicians take immense pride in their work. We are higly flexible and can deliver as much or as little support as our customers need.
Customers wanting a more dedicated and consistent level of support – and customers based further away (including those overseas) – often come to rely on us.
We can offer expert hands-on assistance with:
Initial set-up: we can liaise with couriers and deal with customs delays. We’ll ensure safe delivery of hardware, remove the packaging and install it according to the customer’s instructions. We can provide cabling or UK power leads if required, and deal with any issues during handover.
Routine tasks: we can help with common tasks such as arranging cross-connects and providing advice about lower-cost or better-specced solutions. We can also undertake ad hoc installation work including disk replacements and memory upgrades.
Larger projects: we are happy to provide quotes for specific larger or long-term pieces of work.
Hardware procurement: through our network of local partners, we can assist customers with the purchase of hardware such as switches, routers and servers. We will liaise with the vendor regarding delivery to the data centre, and can undertake installation if required.
Support in any London data centre or location
While we primarily provide support at the 10 data centres we operate in, we can also undertake work at all of the 60 carrier-neutral data centres within London and the M25. For example, a financial trading customer recently asked us to collect a switch from one data centre and install it in another.
We can also work in non-data-centre environments. For example, we maintain a small stock of spares for one US-based carrier customer, and install them as required at the London offices of one of their clients.
Support available to non-colocation customers
Crosspoint’s growing reputation for high-quality data-centre work means we provide a number of clients with support-only services. This is often useful for customers who already have colocation commitments with other providers.
Highly attractive costs – including out-of-hours
Our hourly rates are a significantly less than those of the large data-centre operators. Our rates offer substantial savings even after the markets have closed at 6pm London time, and over the weekend.